Returns & Exchanges
At Frontier Pets, we want you and your pet to love every purchase, which is why we offer a 30-day hassle-free return policy on all unworn fashion items. If the fit isn't perfect or the style isn't right, we are committed to making it right with a simple exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Place the unwashed and unworn items with original tags attached back into their original packaging to ensure they stay protected during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing